In the foodservice, hospitality and retail industries, the margin of error is thin and technology can often be the difference between success and failure. ConStrata Technology Consulting based in Potomac, MD, provides guidance to businesses in these industries from both the operator and supplier side, helping them select, optimize and differentiate their mission-critical technologies that improve efficiency and maximize return on investment.
Robert Grimes, Founder and CEO of ConStrata Technology began this venture with an intention to help retailers get their technical houses in order to achieve remarkable cost efficiencies through appropriate uses of technology. ConStrata provides end-to-end consulting services, focusing on realistic solutions to everyday operational and technical problems.
ConStrata’s services for both retailers and suppliers range from product analysis, systems selection, call center/help desk outsourcing, business process optimization and market strategies to M&A support and alliance building. The company develops technology strategies & roadmaps, which are aided in system selection and implementation, embedding experts on its clients’ teams in an effort to work with them as closely as possible. Some of the other services of this advisory firm are Executive Search, Technology & Operational Audits, Market Research and Analysis, Implementation, Technology knowledge exchange, System selection etc. Grimes expresses, “We work with companies and we set their strategy on how they do services on a global basis.”
From in-room applications in lodging, to point-of-sale, back-office and above-store systems and kiosks to mobile apps, eCommerce is where the industry is headed and ConStrata’s team includes leaders in the field who have planned, implemented and maintained some of the most innovative and technically challenging eCommerce solutions in the foodservice, hospitality and retail spheres. “We are primarily global multi-unit/chain operators. In our company, all employees have worked for operators and all the assignments we do usually are focused on the operational side because we understand them inside and out,” says the founder of the firm, Grimes. The firm has worked at every level of the industry and it has dealt with operators, with the investor/owner community and with technology suppliers.
ConStrata’s client relationships and project experience are with brands like Marriott, HMSHost, Subway, ARAMARK, Four Seasons, McDonald’s, and many others. The firm has also provided services to many of the leading technology providers in the industry.
“Our company is purely focused on selling actionable advice and counsel,” he adds. The business philosophy that ConStrata follows is focusing on improving its clients’ operational efficiency and then complementing those strategic and tactical decisions with exceptional information technology. The outcome is highly efficient companies primed for maximum profitability.
The company’s focus on consulting services make it a neutral player intended on identifying and selecting the right solution for customer needs to help them achieve maximum results. ConStrata has implemented several solutions on virtually every continent and confident with its services, the firm believes it can help businesses achieve global reach. On the futuristic front, ConStrata envisions to improve foodservice, hospitality and retail operations services and supplier offerings through its technology, industry insight and global expertise.